Returns Policy

Returning an Unwanted Item

If you wish to return an unwanted item, you must complete our online Returns Request Form in full. Once submitted, your request will be reviewed by our Aftersales Team, who will issue a returns number if the return is approved.

Please note:

• No return will be processed without a completed Returns Request Form.
• Returns sent without prior authorisation and a valid returns number will not be accepted.
• Returns numbers will begin with the prefix VCR.

Standard Returns

Items may be returned within 14 days of delivery, provided they are:

• Unused
• In their original packaging
• Complete with all components
• In resalable condition, with no writing, labels, or markings applied

If you purchased a Streamline® product through one of our distributors, returns must be arranged directly with the distributor.

Returns After 14 Days

At our discretion, we may accept unused items returned after 14 days, subject to:

• Prior approval from Streamline® before returning the goods
• A 20% restocking fee
• Deduction of all carriage costs from the refund

Non-Returnable Items

Custom-made, special-order, and oversized items (including van systems, trailer systems, tanks and customised items) may not be eligible for return. If you are unsure whether your item qualifies for return, please contact our customer services team before arranging a return.

Damaged or Missing Items

Customers are responsible for inspecting all deliveries upon receipt.

If goods arrive damaged:

• Please sign for the delivery as damaged
• Notify us within 3 days of delivery by completing the online Returns Request Form.
• Any missing items or shortages, must be reported within 7 days of receipt using the Denial of Receipt Form in full.

Please note:

Streamline® cannot accept liability for goods delivered to third-party addresses or items left in unsecured locations. Customers are responsible for ensuring deliveries are signed for and delivered to secure locations.

Faulty Items & Warranty Claims

To report a warranty claim, customers must complete the online Streamline® Warranty Claim Form in full. All claims are reviewed by our Aftersales Team before any return or replacement is authorised.

Please note:

• No warranty return will be processed without a completed Warranty Claim Form.
• Returns sent without prior approval and a valid returns number will not be accepted.

Warranty Period

Warranty coverage on brand new products applies for 1 year from the recorded date of purchase, unless discussed otherwise at the original point of sale.

Warranty coverage on a second hand/ex demo product or vehicle applies for 6 months from the recorded date of purchase, unless discussed otherwise at the original point of sale.

Items returned outside this period will not be accepted.

Where possible, please provide proof of purchase. Claims submitted without a receipt may take an additional 24 hours to process.

If your product was purchased through a Streamline® distributor, all warranty claims must be handled through the original distributor.

Warranty Coverage

If a defect is reported during the warranty period, Streamline® may, at its discretion:

• Repair the defective component, or
• Replace the defective component

Please note:

Warranty replacement parts will only be supplied following inspection and approval by Streamline®.

If replacement parts are required before inspection:

• Parts will be invoiced at current prices
• Credit will only be issued once the returned part has been inspected and approved under warranty

Please note:

Customers are responsible for the cost of returning defective items to Streamline®.

Replacement parts supplied under warranty are covered only for the remaining duration of the original warranty period.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear
• Misuse or abuse
• Improper maintenance
• Frost damage
• Use of non-approved chemicals
• Incorrect installation or repairs
• Unauthorised modifications
• Incidental or consequential losses
• Service, labour, or third-party costs
• Return shipping costs for defective parts

The warranty also excludes routine maintenance and consumable items, including but not limited to:

• Resin
• Hoses
• Filters
• O-rings
• Diaphragms
• Valves
• Gaskets
• Carbon brushes

This list is not exhaustive.

Limitation of Liability

The warranty cover is the sole and exclusive remedy available to purchasers of Streamline® products and replaces all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for purpose, to the fullest extent permitted by law.

Any implied warranty shall not exceed the stated warranty period above. Streamline® accepts no further liability beyond the terms outlined in this policy.

Warranty rights are non-transferable and may not be assigned to any third party.